Virtual Assistant – Shopify

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Are you a proactive and versatile professional with a knack for e-commerce and a passion for providing top-notch support? We’re looking for a dedicated Virtual Assistant to join our team and help manage our client’s Shopify store while offering essential back-office support.

Responsibilities:

• Shopify Store Management:  
  • Oversee daily operations of the Shopify store, including product listings, inventory management, and order fulfillment.  
  • Optimize product pages for SEO and improve overall site navigation and user experience.  
  • Coordinate with suppliers and handle logistics, ensuring timely delivery of products.  
• Customer Support:  
  • Respond to customer queries and concerns via email, chat, and social media channels promptly and professionally.  
  • Handle returns, refunds, and other customer service issues with a focus on providing a positive experience.  
  • Maintain and update a knowledge base of FAQs and troubleshooting guides.  
• Social Media Management:  
  • Develop and implement social media strategies to increase brand awareness and engagement.  
  • Ability to edit product images and design brochures.   
  • Create, schedule, and publish content across various platforms, including Instagram, Facebook, and Twitter.  
  • Monitor social media channels for trends and opportunities and engage with followers to foster a community.  
•  Back Office Support for CEO:  
  • Assist with special projects and administrative tasks, ensuring efficient workflow and communication. 
    • Assist with special projects and shopify development tasks.  

Qualifications:

• Proven experience as a Virtual Assistant, particularly within a start-up or dynamic business environment. 
• Strong knowledge and hands-on experience with Shopify store management. 
• Excellent customer service skills with a proactive approach to solving problems. 
• Familiarity with social media platforms and strategies for increasing engagement. 
• Exceptional organizational and time-management skills, with the ability to multitask and prioritize effectively. 
• Self-starter with a high degree of independence and initiative. 
• Strong written and verbal communication skills. 
• Proficiency in office software (e.g., Microsoft Office, Google Workspace) and collaboration tools (e.g., Slack, Trello).